"I don't live in Sydney, what options do I have for viewing and purchasing items?"
A: There are a number of ways that we can assist you when you live outside of Sydney. Most of the pieces from each of our brands can be viewed here on our website. In addition, we can send you high-resolution images and more in-depth technical information for particular pieces. Purchasing can be arranged via phone and email, and we provide complimentary secure courier delivery across Australia.
"Are all of the pieces shown on your website currently in-stock?"
A: No. Many of our brands produce their pieces in extremely limited editions, so we will only have a small number of select pieces from those collections. Collections that are not limited editions are kept in-stock in a range of variations and sizes. We can advise if the piece you're after is in-stock or needs to be ordered.
"If I purchase a piece that needs to be ordered in, how long will it take to arrive?"
A: We order directly with the head office of each brand so that the delivery time is as quick as possible. However, please keep in mind that public holidays, seasonal and festive holiday periods, and Customs procedures can cause delays. The usual timeframes for each brand are below:
Blaken: 4-6 weeks, depending upon the model. Custom orders take 6-8 weeks.
Boucheron: Items in-stock in Paris - 10 days. Items not in-stock in Paris - 20 days. Special Order pieces: 4-6 weeks. Bespoke pieces: 12 weeks.
Devon: 2-3 weeks.
DeWitt: 10 days.
Doettling: The Guardian and The Colosimo: 3 weeks. Other collections: 12 weeks +
Vertu: 3 weeks+, depending upon the model.
Globe-Trotter: 3-6 weeks. Bespoke pieces: 6-8 weeks.
HENK: 4 weeks. Bespoke piece using non-standard materials: 12 weeks.
Faberge: 2-3 weeks. Special Order pieces: 6-8 weeks.
Franc Vila: 3 weeks.
Roland Iten: 3 weeks.
"You don't have the item I want in-stock. How can I order it?"
A: If the item you want is part of standard collection, we take a 20% deposit at the time of ordering with the balance payable when the item arrives.
If the item you want is part of a limited edition collection, we take a 25% deposit at the time of ordering, and a further 25% once the item is ready to be shipped. The final 50% is payable when the item arrives.
If the item is a Custom or Bespoke Order, we take an initial 25% deposit to begin the process. Once the design has been finalised, a further 25% is required. Another 25% is required once the item is ready to be shipped, and the final 25% is payable when the item arrives.
"What type of warranty or guarantee do you offer?"
A: Each of our brands provides specific authenticity, guarantee or warranty periods. We are an authorised representative and agent for each of our brands, and only sell authentic pieces. We manage any claims and coordinate any repairs under guarantee or warranty for each of our brands.